Ticketing Jobs
Thank you for your interest in the Ticketing department. At this time, all Ticketing positions have been filled.
Resources for:
Thank you for your interest in the Ticketing department. At this time, all Ticketing positions have been filled.
Customer Service Representative
Wage: Base: $14.05/hour; Maximum: $15.00/hour; Work-Study required
Supervisor: Ticketing Manager, Shift Managers
Functions: As a Customer Service Representative (CSR), you will represent the Bienen School of Music by providing customer service to a wide range of patrons, faculty, and students attending our 100+ concerts and performances throughout the year. CSRs sell tickets to these events and provide general customer assistance over the phone at the Bienen School of Music Concert Management Office and in the concert hall lobby directly before events. Working in a professional but social environment alongside other CSRs and student Shift Managers, CSRs strive to create a friendly and positive impression of the Bienen School of Music for all patrons.
Location: In-person shifts at Northwestern's Evanston Campus, in Pick-Staiger Concert Hall at 50 Arts Circle Drive and other Bienen School of Music performance venues
Hours: Flexible hours seven days a week between 8:30 a.m. and 10 p.m. (approximately 6–12 hours per week based on Work-Study allowance). Schedules are sent out bi-weekly based on concert schedules and reported CSR availability. A mixture of evening, daytime, and weekend hours required. Work takes place in the Concerts@ Bienen Ticket Office at Pick-Staiger Concert Hall and at events held in various on-campus performance venues. Optional hours available during holiday breaks.
Dress: During public events, CSR staff must wear clean, professional attire and a name tag. Concert dress code is business casual apparel only. Suggested attire includes pressed, oxford dress shirt, dress, blouse, skirt, romper, or dress pants. Ripped jeans, t-shirts, or tennis shoes are not acceptable during concert shifts. Casual wear is acceptable during daily shifts with no public events.
Responsibilities:
Qualifications:
Shift Manager
Wage: $17/hour
Supervisor: Ticketing Manager
Supervises: Customer Service Representatives
Functions: Provide customer service by answering phones, selling tickets, assisting patrons, supervising events, supervising evening and weekend staff, and resolving ticketing problems.
Location: In-person shifts at Northwestern's Evanston Campus, in Pick-Staiger Concert Hall at 50 Arts Circle Drive and other Bienen School of Music performance venues
Hours: Flexible hours seven days a week between 8:30 a.m. and 10 p.m. (approximately 8–12 hours per week based on Work-Study allowance). Schedules are sent out bi-weekly based on concert schedules and reported availability. Optional hours during holiday breaks. Quarterly mandatory meetings. A mixture of evening, daytime, and weekend hours required. Work takes place in the Bienen School of Music Concert Management Office and at events held in nine locations on campus.
Dress: During public events, Shift Manager (SM) staff must wear clean, professional attire and a name tag. Concert dress code is business attire. Ripped jeans, T-shirts, tennis shoes, or boots are not acceptable. Casual wear is acceptable during shifts with no public events.
Responsibilities
Public Contact: High public contact.
Monetary: Daily Receipts of up to $6,000
Cleaning, Physical Labor, and Maintenance: Minimal; keeping office and box office areas organized and neat. Supervising the transportation of ticketing equipment from locked storage areas to concert locations on campus
Specific Responsibilities:
Qualifications: