Concert Operations Jobs
Thank you for your interest in the Operations department. At this time, we are seeking Usher applications.
Resources for:
Thank you for your interest in the Operations department. At this time, we are seeking Usher applications.
House Staff (Usher)
Wage: Base: $14.05/hr; Federal Work-Study required
Supervisor: Reports to the Concert Operations Manager; shift supervision and evaluation overseen by House Managers and Head Ushers
Functions: In Bienen School of Music and satellite performance venues, facilitate a positive patron experience, which includes guest hospitality and safety, visitor inquiries and concerns, ticket collection, and program distribution; provide operational support for student recitals; and assure compliance with venue and school policies in designated spaces.
Location: In-person shifts at Northwestern's Evanston Campus in Bienen School of Music performance venues
Hours: Hours of employment are in effect every week of the academic quarter, including reading and exam weeks. Generally, concert shifts occur in the evening seven days a week and occasionally during the day on weekends. Students are expected to be available for a minimum of two shifts each week (8-10 hours). Schedule availability is collected every two weeks to allow students greater flexibility and ensure proper coverage of open shifts. Substitutions are permitted if conflicts arise.
Dress: Ushers are expected to present themselves in a professional manner and adhere to a black-and-white dress code when working performances, including student recitals. Each individual is responsible for maintaining fresh and orderly clothing, as well as clean and appropriate shoes.
Responsibilities:
Public Contact: Very high level of contact with patrons
Monetary: None
Cleaning, Physical Labor, and Maintenance:
Specific Duties:
Qualifications:
House Manager/Head Usher
Notice: These positions were previously separate; as of 2022, they are now combined into one position.
Wage: Base: $15.50/hr.; Maximum: $17.80/hr
Supervisor: Reports to the Concert Operations Manager
Supervises: Head Ushers, House Staff (Ushers)
Functions: Supervise personnel, general operations, and production activities in Bienen School of Music venues as assertive and reliable proxies for Concert Management Office (CMO) full-time staff; assure compliance with venue and school policies in designated spaces; and ensure the patron service experience meets high-quality standards for performing arts presenters.
Location: In-person shifts at Northwestern's Evanston Campus in Bienen School of Music performance venues
Hours: Hours of employment are in effect every week of the academic quarter including reading and exam weeks. Generally, work shifts occur during weekdays from 5:00 to 10:00 p.m. and weekends 8:30 a.m. to 10:00 p.m. Hours are occasionally extended to accommodate performances and public events, and other coverage hours are published in advance. House Managers are expected to be available for a minimum of three shifts every two weeks. Schedule availability is collected every two weeks to allow students greater flexibility and ensure proper coverage of open shifts. Attendance at training sessions may be required.
Dress: With the high degree of responsibility and authority associated with the house manager position, it is expected that the individual will dress in a professional manner, especially when performances are scheduled.
Responsibilities:
Public Contact: High level of contact with patrons, performers, faculty, staff, and students
Monetary: No direct contact; cursory supervision of Box Office staff Cleaning, Physical Labor, and Maintenance:
Specific Duties:
Qualifications:
Supervises: Head Ushers, House Staff (Ushers)
Functions: In Bienen School of Music and satellite performance venues, facilitate a positive patron service experience, which includes guest hospitality and safety, visitor inquiries and concerns, ticket collection, and program distribution; assure compliance with venue and school policies
in designated spaces; and establish and enforce high-quality standards for student employees consistent with professional performing arts presenters.
Location: In-person shifts at Northwestern's Evanston Campus in Bienen School of Music performance venues
Hours: Hours of employment are in effect every week of the academic quarter, including reading and exam weeks. Generally, concert shifts occur in the evening seven days a week and occasionally during the day on weekends. Head ushers are expected to be available for a minimum of two shifts each week (8-10 hours). Schedule availability is collected every two weeks to allow students greater flexibility and ensure proper coverage of open shifts. Attendance at training sessions may be required.
Dress: With the degree of responsibility and authority associated with being a head usher, it is expected that the individual will dress in a professional manner consistent with the category of performance being presented.
Responsibilities:
Public Contact: High level of contact with patrons Monetary: None
Cleaning, Physical Labor, and Maintenance:
Specific Duties:
Qualifications: